Facts You Should Know

Once your company is VAT registered, some tax authorities will send correspondence (tax letters) to our postal address. These letters will be uploaded to your Hellotax software account for easy access.

You will receive email notifications whenever a new tax letter is available.

For countries where tax offices send letters directly to your company’s address, we kindly ask you to forward those letters to us for further processing.

Guide to Your Tax Letter Inbox

1. Access Your Integration Page
   • Visit https://app.hellotax.com/.
2. Navigate to Tax Letters
   • In the Menu on the left side of the screen, click on Tax Letters.
3. Review Your Tax Letters
   • An overview of all tax letters will be displayed, showing:
     • Country
     • Status (e.g., "New")
     • Date Received
     • Letter ID
     • Header
   • Use the filters to sort or search through your letters.
4. Open and Read a Letter
   • Click on the desired tax letter to open it. A pop-up window will appear on the right side with the following details:
     • Short description of the reason for the letter.
     • Action required (if any).
     • General details, such as:
       • Country of origin
       • Date received
       • Main reason for the letter
5. Download the Full Letter
   • Click on the blue-marked letter name under Original Letter to download the complete version of the document.

What Should I Do If I Receive a Tax Letter?

1. Check the Letter
   • Follow the steps above to review the tax letter and understand its purpose. Use AI or a translation tool if the letter is in an unknown language. 
2. Respond to tax letters 

   • Always respond to tax office letters promptly and provide any information or confirmations requested to avoid escalation. 

      

Support with Tax Authority Communications and Letters

If further actions or communication with the tax authorities are required, our VAT professionals are available to assist. Please note that additional charges will apply for these services.

📋 Initial Investigation - 150-225 euro per investigation

In most cases, our accountants will:

• Review the contents of the tax letter

• Contact the relevant tax authority (by phone or email) to gather further context

This is often a time-consuming process. The initial investigation requires a minimum of 60 minutes, and may take longer depending on the complexity of the issue.

💬 Next Steps After Investigation

Once the investigation is complete, we will:

• Advise you on what actions are needed to resolve the matter

• Provide a cost estimate for any further support required

💶 Pricing for Additional Support

• Standard tax letter support: €150-225/hour *Depending on country

• Audit-related support: €250/hour

We aim to handle each case as efficiently and transparently as possible. Please contact your account manager if you would like us to begin the investigation or if you need more information.