Why is this important?

When Amazon provides transaction data to hellotax, it also provides information that helps determine how transactions should be treated for VAT and OSS reporting.

For example, if you have informed Amazon that your business has an OSS (One Stop Shop) registration, Amazon may classify relevant transactions under the UNION-OSS reporting scheme.

It is therefore important that the VAT and OSS registration information provided to Amazon is consistent with the information held for your business in hellotax.

If the information does not match, hellotax may not be able to allocate or process affected transactions correctly.

What can cause a mismatch? ⚠️

A common example is when your OSS registration has been provided to Amazon but has not been provided to hellotax.

For example:

Amazon:
Your business is configured as having an OSS registration.

hellotax:
The corresponding OSS registration is not recorded for your business.

Amazon may therefore send relevant transactions to hellotax using the UNION-OSS tax reporting scheme, while hellotax does not have the corresponding OSS registration information required to process them correctly.

This can result in an alert or require additional action before the affected transactions can be correctly allocated.

What should I do? ✅

Make sure that the VAT and OSS registration information you provide to Amazon is also correctly reflected in hellotax.

If you identify that VAT, OSS or other relevant business registration information is missing from your hellotax account, please notify your hellotax Account Manager.

Your Account Manager can arrange for the missing information to be added to the hellotax software for you.

Do not ignore missing or inconsistent registration information, as it may affect how your transactions are allocated for VAT or OSS reporting.

Example: Missing OSS Registration

You have a valid OSS registration and have provided this information to Amazon.

Amazon subsequently identifies qualifying transactions as:

Tax reporting scheme: UNION-OSS

However, your OSS registration has not yet been provided to hellotax.

When hellotax receives the transaction data, Amazon has identified the transactions as UNION-OSS, but the corresponding OSS registration is missing from the information held for your business in hellotax.

What should you do?

Contact your hellotax Account Manager and provide the missing OSS registration information.

We can then arrange for the registration to be added to the hellotax software so that your business information is correctly reflected in our system.

When Should I Contact My Account Manager? 📩

Please notify your hellotax Account Manager if:

• An OSS registration you have provided to Amazon is missing in hellotax
• A VAT registration you use for your business is missing in hellotax
• You have recently obtained a new VAT or OSS registration
• Your VAT or OSS registration information has changed
• You notice that information held in hellotax does not match the information you have provided to Amazon
• You receive an alert indicating that registration information required to process your transactions is missing

Your Account Manager can review the information and arrange for any necessary updates to be made.

Keeping Your Information Up to Date 🔄

Whenever your VAT or OSS registration details change, it is important to consider all systems where that information is used.

If you update registration information with Amazon, check that hellotax also has the correct information for your business.

Similarly, if you obtain a new registration and provide it to Amazon, notify your hellotax Account Manager so that we can add the relevant information to the hellotax software.

This helps prevent differences between the way Amazon classifies your transactions and the registration information available to hellotax.

Remember 💡

Your VAT and OSS registration information should be consistent between Amazon and hellotax.

If information relating to your business is missing from the hellotax software, contact your Account Manager and provide the missing details. We can add the information for you.

Keeping your registration information accurate and aligned helps ensure that Amazon transactions can be allocated to the appropriate VAT or OSS reporting scheme.

Need Help?

If you receive an alert or notice that VAT, OSS or other relevant business information is missing from your hellotax account, please contact your hellotax Account Manager.

They can review the issue with you and arrange for the necessary information to be added or updated.