If you need to contact HM Revenue & Customs (HMRC) regarding your UK VAT registration or VAT obligations, you can use the contact methods below.

📞 VAT General Enquiries

This helpline is suitable for most VAT-related questions, including:

• VAT registrations
• VAT returns
• VAT payments
• Making Tax Digital (MTD)
• Changes to your VAT registration
• General VAT enquiries

Telephone

Within the UK

0300 200 3700

Calling from outside the UK

+44 2920 501 261

Opening hours

• Monday to Friday
• 08:00 – 18:00 (UK time)
• Closed on UK bank holidays

💡 Good to know:
HMRC advises that telephone lines are usually quieter between 08:30 and 11:00.

💻 Online Services

Many VAT-related tasks can be completed online through your HMRC Business Tax Account, including:

• submitting VAT returns;
• viewing VAT liabilities and payments;
• updating registration details;
• checking previous VAT returns; and
• accessing Making Tax Digital (MTD) services.

HMRC also provides a Digital Assistant, which can answer many common VAT questions and may transfer you to an adviser if required.

✉️ Postal Address (General VAT Enquiries)

If HMRC requests supporting documentation or written correspondence, use the following address:

BT VAT
HM Revenue and Customs
BX9 1WR
United Kingdom

A street address is not required when sending mail via Royal Mail.

🌍 Overseas Businesses (EU & Non-EU)

Businesses established outside the UK (including both EU and non-EU businesses) generally use the same HMRC VAT General Enquiries helpline for VAT registration and compliance questions.

Telephone (outside the UK)

+44 2920 501 261

If your enquiry relates specifically to VAT repayment claims for overseas businesses, contact HMRC's VAT Overseas Repayment Unit.

VAT Overseas Repayment Unit

Telephone (UK)

0300 322 9279

Telephone (outside the UK)

+44 300 322 9279

Email

newcastle.oru@hmrc.gov.uk

Postal Address

HM Revenue and Customs
Compliance Centres
VAT Overseas Repayment Unit S1250
Benton Park View
Newcastle upon Tyne
NE98 1YX
United Kingdom

This contact is intended for businesses claiming refunds of UK VAT under the overseas VAT repayment scheme.

📋 Before Contacting HMRC

To help HMRC deal with your enquiry efficiently, have the following information available:

• UK VAT registration number.
• Business name.
• Company address.
• Relevant VAT return period.
• Reference numbers from previous correspondence.
• Details of your enquiry.

HMRC may ask security questions before discussing your VAT account.

💡 Need Help?

If hellotax manages your UK VAT compliance, we recommend contacting the hellotax team first.

Many VAT enquiries can be resolved directly by our specialists, helping you avoid unnecessary contact with HMRC and ensuring your request is handled correctly.