If you have questions about your Polish VAT registration, tax account, or correspondence you've received from the Polish Tax Authorities, there are several ways to get in touch.

📞 How Can I Contact the Polish Tax Authorities?

The Polish Tax Authorities can be contacted by:

• 📞 Telephone
• 📧 Electronic correspondence through the official online services (where available)
• 📮 Post
• 🏢 Visiting the appropriate Tax Office in person

The appropriate contact method may depend on the type of enquiry and whether you are represented by a tax agent.

🏢 Which Tax Office Should I Contact?

The Tax Office responsible for your business depends on factors such as:

• your VAT registration;
• your business location (if applicable);
• whether your business is established inside or outside Poland; and
• the type of tax matter.

If you are unsure which office is responsible for your case, your hellotax Account Manager can help identify the correct authority.

📄 What Information Should I Have Ready?

Before contacting the Tax Authorities, it is helpful to have the following information available:

• your Polish VAT number (if issued);
• your Polish Tax Identification Number (NIP), where applicable;
• your company name;
• any reference numbers shown on letters you have received; and
• details of your enquiry.

Having this information available will help the Tax Authorities process your request more efficiently.

📬 I Have Received a Letter from the Tax Office

If you receive correspondence from the Polish Tax Authorities, do not ignore it.

Many letters have response deadlines, and failing to respond on time could result in delays, penalties or additional requests for information.

Good to know: If hellotax is managing your VAT compliance, please forward any correspondence you receive to your Account Manager as soon as possible.

⚠️ Important

If hellotax is acting as your VAT service provider, we recommend contacting your Account Manager before communicating directly with the Polish Tax Authorities.

This helps ensure that:

• ✅ the correct information is provided;
• ✅ responses remain consistent with your VAT filings; and
• ✅ any deadlines are met.

🤝 Need Help?

If you have questions about your Polish VAT registration, VAT returns, payments, or correspondence from the Polish Tax Authorities, please contact your hellotax Account Manager.

Our VAT specialists can help you understand the request, explain what information may be required, and advise you on the next steps.

💡 Good to Know

If you have appointed hellotax as your tax representative or authorised agent, some communications with the Polish Tax Authorities may be handled on your behalf. However, the Tax Authorities may still contact your business directly in certain situations, so it is important to share any correspondence you receive with us promptly.