What You Need to Know

The Dutch Tax Administration is known as the Belastingdienst.

You may need to contact the Belastingdienst regarding:

• Dutch VAT registration
• VAT returns and payments
• Tax assessments or payment notices
• Changes to your business details
• VAT refunds
• One-Stop Shop (OSS) registration or reporting
• Requests for additional information

Foreign businesses registered for Dutch VAT are generally handled by the Belastingdienst’s international office in Heerlen.

1️⃣ Contacting the Belastingdienst by Telephone

Tax Information Line for Non-resident Tax Issues

Foreign businesses and individuals can contact the Tax Information Line for Non-resident Tax Issues.

Opening hours

• Monday to Thursday: 08:00–20:00
• Friday: 08:00–17:00

Times are based on local time in the Netherlands. International calling charges may apply.

2️⃣ Postal Address for Foreign Businesses

General correspondence concerning the Dutch tax affairs of foreign businesses may be sent to:

Belastingdienst
Department of International Issues
PO Box 2865
6401 DJ Heerlen
The Netherlands

The official visiting address is:

Kloosterweg 22
6412 CN Heerlen
The Netherlands

📌 Always check the letter, form or notice you received before sending documents. A different postal address may be specified for a particular application, objection or procedure.

3️⃣ Contacting the Belastingdienst Online

Businesses may be able to manage their Dutch VAT and OSS obligations through Mijn Belastingdienst Zakelijk, the Dutch online business tax portal.

Depending on the business and the service required, access may require:

• DigiD
• eHerkenning
• Alternative login credentials issued to qualifying foreign businesses

OSS registrations and returns administered by the Netherlands are generally managed through the business portal under the EU VAT One-Stop Shop section.

4️⃣ Information to Have Ready When Calling

Before contacting the Belastingdienst, have the relevant information available.

This may include:

• Your legal company name
• Dutch VAT identification number
• Dutch turnover tax number
• OSS registration or identification details, where applicable
• Company registration number
• Tax assessment or notice number
• Payment reference
• Relevant VAT return period
• Copies of letters previously received
• Proof of payment, where the query concerns a payment

Having this information ready will help the tax authority identify your account and respond to your question.

5️⃣ Sending Documents or Correspondence

When sending documents by post:

✔ Include your company name and Dutch tax number.

✔ Quote the reference shown on the relevant tax authority letter.

✔ Clearly explain the reason for your correspondence.

✔ Include copies rather than original documents unless originals are specifically requested.

✔ Keep a copy of everything you send.

✔ Consider using tracked or registered post for important documents.

📌 Forms may include their own return address. Always use the address printed on the relevant form when one is provided. For example, some registration or change-of-address procedures use a different department or PO box.

6️⃣ VAT and OSS Queries

Dutch VAT

Contact the Belastingdienst if you have questions concerning:

• VAT registration
• VAT return periods
• Assessments
• Payments
• Payment references
• VAT refunds
• Changes to registration details

Foreign entrepreneurs supplying goods or services in the Netherlands are subject to the applicable Dutch VAT rules and are generally managed through the international tax office.

One-Stop Shop

For OSS matters administered by the Netherlands, you may need assistance with:

• OSS registration
• Access to the online portal
• OSS returns
• OSS payments
• Registration details
• Notices received from the Belastingdienst

The Netherlands administers the Union, Non-Union and Import OSS schemes for eligible businesses registered under the relevant scheme.

7️⃣ Important Notes

⚠️ The Belastingdienst may not discuss a business’s tax affairs with an unauthorised person.

Where hellotax is contacting the tax authority on your behalf, an appropriate authorisation or Power of Attorney may be required.

📅 Contacting the tax authority does not automatically extend a deadline.

VAT returns, OSS returns, payments, objections and information requests must still be completed by their applicable deadlines unless the Belastingdienst confirms otherwise.

📨 Use the address shown on official correspondence.

Special procedures, including objections, registration changes and refund applications, may use different postal addresses.

🌍 English support may be available for non-resident tax matters, but the availability of English-speaking staff can depend on the department and the nature of the query.

8️⃣ Summary Table

🧾 Need Help?

If you receive a letter from the Dutch Tax Administration or need help with a Dutch VAT or OSS matter, please contact your Account Manager or VAT Compliance Specialist.

When contacting us, please provide a complete copy of the tax authority letter, including all pages, references and attachments. This will help our team review the matter and advise you on the appropriate next steps.