When registering for VAT, tax authorities may sometimes ask for extra information before approving the application. This is a normal part of their verification process and does not mean there is a problem with your business.

This article explains why these requests happen, how you should respond, and what type of information may be required.

Why the Tax Office May Request Extra Information

Tax authorities must ensure your business is genuine, active, and eligible for VAT registration.
Extra questions are usually triggered when the tax office needs further clarification on:

• New companies with little trading history

• Non-EU companies registering in the EU

• Missing or minimal documentation

• A business model that needs additional explanation

• Inconsistencies in the application

• Storage of goods in the country (e.g., Amazon FBA)

These checks help prevent fraud and ensure accurate taxpayer identification.

How You Should Respond

1️⃣ Review the tax office request immediately

Delays in responding can pause or slow down your VAT registration.

2️⃣ Send the request to your hellotax Account Manager

Forward the letter or email to your Account Manager or Registration Assistant.
We will help you understand what is required and guide you through the next steps.

3️⃣ Provide clear, complete information

Only accurate and fully detailed answers will be accepted by the tax office.

4️⃣ Use your existing email thread

This keeps all communication organised and helps avoid delays.

Examples of Additional Information the Tax Office May Ask For

Business Details

• Description of your products or services

• Explanation of your supply chain

• Whether you store goods locally or in other EU countries

• Marketplace activity (e.g., Amazon, eBay)

Company Verification

• Proof of business activity (invoices, website, product listings)

• Articles of Association / Certificate of Incorporation

• Bank account confirmation

• Proof of residency for directors

Director Information

• Passport or ID copies

• Home address proof

• Contact details

Trading and Logistics Information

• Estimated annual turnover

• Supplier/manufacturer details

• Fulfilment or warehouse contracts

For Amazon/Marketplace Sellers

• Account ID / store URL

• Screenshots or links verifying active listings

Some countries may additionally request notarised or translated documents.

What hellotax Will Do

hellotax will:

• Help you understand the request

• Explain what the tax office is looking for

• Support you in preparing the documents

• Submit information to the tax office where permitted

Additional work may be subject to extra fees depending on complexity.

Your Responsibilities

You are responsible for:

• Providing all required documents

• Ensuring the information is correct and up to date

• Responding promptly

• Supplying any clarifications needed by the tax office

hellotax is here to support you throughout the process, but the tax authority must receive the required details to complete your VAT registration.

Key Takeaways

• Extra questions during VAT registration are normal

• Respond quickly to avoid delays

• hellotax will guide you through the process

• Typical requests include business activity, director documents, storage locations and proof of trading