📬 Managing Your Tax Office Letters in Your hellotax Account

🔍 Summary (TLDR)

Whenever the tax office issues a letter, hellotax sends you an email notification.
You should then log in to your hellotax account to:

• 📄 Read a clear explanation of why you received the letter

• 📥 Download the original document

• ✔️ See what actions you need to take

Please note: Letter handling is not included in your subscription.
If you need help:

• 🕵️ Investigation — €150 - €225/hour

• 🛠️ Resolution work — €150/hour

⏰ Tax letters often have deadlines — please act quickly.

📘 Full Article

Why You Receive Tax Office Letters

Tax authorities regularly send letters requesting information, confirming registrations, asking follow-up questions, or issuing reminders.
When a letter is addressed to your business, it is your responsibility to review it and take any required action.

hellotax supports you by making these letters visible in your account — with explanations — but we do not automatically action them on your behalf.

How hellotax Notifies You of New Letters

Whenever a new tax office letter is received and added to your account:

1. 📧 You receive an email notification

2. 🔐 You log in to your hellotax software

3. 📄 You can read an explanation written by our team

4. 📥 You can download the original letter for your records

5. 🚀 You can take the necessary steps based on the instructions provided

Where to Find Your Letters

Inside your hellotax account, your letters are organised in the “Tax Letters” or “Documents” section (depending on your subscription layout).
Each letter includes:

• A short summary

• Why you received it

• Any recommended actions

• A downloadable version of the original document

This allows you to stay compliant without having to interpret local-language tax letters alone.

What You Should Do When You Receive a Letter

To stay compliant:

1️⃣ Log in as soon as you get the notification

Most tax letters have strict deadlines.

2️⃣ Read the explanation provided

We summarise the letter in English and highlight any required action.

3️⃣ Take action promptly

If the letter requires information, documents, or a correction, please follow the steps as soon as possible.

Need Help? hellotax Can Assist

Actioning tax letters is not part of your standard subscription, but we are happy to help if needed.

Support options:

🕵️ 1. Investigation — €150 - €225/hour

We review the letter, confirm what it means, and advise what needs to be done.

🛠️ 2. Follow-up Action / Resolution — €150 per hour

If you want us to handle the required actions with the tax authority, we can do so at an hourly rate.

We always ask for your approval before starting chargeable work.

Why It’s Important to Act Quickly

Delays can lead to:

• Missed deadlines

• Penalties or interest

• Suspended VAT registrations

• Blocked filings # Blocked seller accounts on market places

• Additional compliance checks

Your hellotax account makes everything visible — but only you can ensure you act in time unless you request paid support.

If You Have Questions

You can always reach out to your Account Manager or the support team for clarification.
We’re here to help you stay informed, organised, and compliant.