Why We Cannot Pause Your Subscription at hellotax

At hellotax, we understand that there may be times when your business is not actively trading or making sales. However, VAT compliance obligations continue even during these periods. For this reason, we cannot pause your subscription.

Why Your Subscription Cannot Be Paused

Even if your company is not currently selling or generating revenue, the tax authorities still require VAT returns to be filed on a regular basis. This includes submitting nil VAT returns reports that show no sales or taxable activity during the period.

Tax offices do not suspend or “pause” VAT IDs. Once a VAT number is issued, the holder is expected to continue filing returns according to the country’s schedule (monthly, quarterly, or annually), regardless of trading activity.

Because of this, hellotax must continue:

• Preparing and submitting required VAT returns, even if they are nil.
• Monitoring tax office deadlines to ensure your account remains compliant.
• Maintaining your VAT registration status in each applicable country.

What Happens If You Stop Filing

Failing to submit VAT returns — even nil returns — can result in:

• Fines or penalties from tax authorities.
• Deactivation or suspension of your VAT number.
• Delays or complications in future filings or VAT reclaim processes.

Summary

Your hellotax subscription ensures we continue managing these filings so you remain fully VAT compliant at all times.

If your business situation changes significantly, please reach out to our support team — we can review your case and advise on the best next steps while keeping you compliant.

Need help?
Contact our support team via the Help Centre or email support@hellotax.com.