Our Help Centre is designed to make it simple for you to find answers quickly, whether you are a new seller or an experienced client managing VAT returns.

1. Use the Search Bar

At the top of the Help Centre, you’ll find a search bar.

• Type in keywords related to your question (e.g., “VAT number,” “invoice,” “subscription”).
• The system will suggest relevant articles instantly.
• This is the fastest way to locate the information you need.

2. Browse by Category

Our Help Centre is organized into easy-to-navigate categories. Here’s what you’ll find:

• NEW SELLER Support – Information for new sellers getting started with hellotax.

• WELCOME to hellotax – Guidance on your onboarding journey and key first steps.
• YOUR ACCOUNT – Everything related to billing, subscriptions, and account management.
• VAT Number – Guidance on managing and looking after your VAT number.
• VAT, EC & OSS RETURN FILING – Step-by-step help for VAT and EC return filing processes.
• OTHER Information – Topics such as invoicing, audits, and movement of goods.
• SOFTWARE – Guidance on how to use the hellotax software effectively.
• INTERNAL (restricted access) – For internal resources and team use only.

3. Tips for Finding Answers Quickly

• Use clear, simple search terms (e.g., “upload CSV” instead of “how do I upload my data using a CSV file”).
• Check the category sections if you’re not sure what to search for.
• If you don’t find what you’re looking for, reach out to our Support Team—and if needed, we’ll create a new article to cover your topic.

🌍 4. Language Options

Our Help Centre is written in English, but you can easily translate articles into your home language using your browser:

• Google Chrome
  1. Right-click anywhere on the article page.
  2. Select “Translate to [Your Language]”.
  3. The article will reload in your chosen language.
• Microsoft Edge
  1. Click the Translate icon in the address bar when available.
  2. Choose your preferred language.
  3. Confirm, and the page will refresh in that language.
• Safari (Mac/iOS)
  1. Tap the “aA” icon in the address bar.
  2. Select Translate to [Your Language].

💡 You can also adjust your browser’s default translation settings to always offer translation when you visit the Help Centre.