Setting Up Your HMRC Gateway Account with hellotax

What is the HMRC Gateway?

The HMRC Gateway is the UK tax authority’s secure online portal. It allows businesses to:

• Submit VAT returns

• View official correspondence from HMRC

• Manage account permissions

If you have a UK VAT subscription with hellotax, you’ll need your own HMRC Gateway account. This ensures you remain in control of your VAT account, while allowing hellotax and our UK tax partners to file your returns and handle VAT matters on your behalf.

Why You Need to Set It Up

From 2021, HMRC requires businesses to file VAT returns digitally via Making Tax Digital. Having your own HMRC Gateway account:

• Keeps all your VAT records in one secure place

• Ensures compliance with HMRC rules

• Allows hellotax to act on your behalf for UK VAT filings

Step 1 – Schedule Your Setup Call

We’ll guide you through the setup process in a short call.
Before the call, please have ready:

• A valid email address for your HMRC account

• A mobile phone number to receive verification codes

Step 2 – Create Your HMRC Gateway Account

During the call, we’ll walk you through:

1. Visiting the HMRC online services website

2. Creating your sign-in details using your email address

3. Confirming your email via a code sent by HMRC

4. Entering your company’s full name

5. Setting a temporary password (which you can later change)

6. Receiving your new Gateway ID — make sure to copy and save it

7. Selecting your user type as Organisation

8. Setting up 2-step verification with your mobile phone

Once this is complete, your Gateway account will be active.
Tip: Change your password straight after the setup for security.

Step 3 – Give hellotax Access to Your VAT Account

To file VAT returns for you, hellotax needs to be added as a team member with Administrator access.
You can do this by:

1. Signing in to your HMRC Gateway account

2. Going to Manage your account

3. Selecting Give permission to others

4. Adding hellotax as a team member using the details we provide

5. Selecting Administrator access

This grants us the access needed to manage your VAT filings efficiently.

Step 4 – What Happens Next

Once access is granted, hellotax:

• Connects your account to our UK VAT filing system

• Ensures future VAT returns are submitted on time

• Monitors your account for any important HMRC correspondence

Important Notes

• You own your HMRC Gateway account — hellotax simply has permission to act on your behalf.

• Never share your permanent password with anyone except through secure channels during setup.

• Always keep your contact details up to date in HMRC’s system.

Need Help?

If you have any questions or run into any issues during setup, our onboarding team is here to help. Simply reply to your onboarding email or contact our support team and we’ll guide you through the process.