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Tax Letter Inbox

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Facts You Should Know

Once your company is VAT registered, some tax authorities will send correspondence (tax letters) to our postal address. These letters will be uploaded to your Hellotax software account for easy access.

You will receive email notifications whenever a new tax letter is available.

For countries where tax offices send letters directly to your company’s address, we kindly ask you to forward those letters to us for further processing.

Guide to Your Tax Letter Inbox

  1. Access Your Integration Page

  2. Navigate to Tax Letters

    • In the Menu on the left side of the screen, click on Tax Letters.

  3. Review Your Tax Letters

    • An overview of all tax letters will be displayed, showing:
      • Country
      • Status (e.g., "New")
      • Date Received
      • Letter ID
      • Header
    • Use the filters to sort or search through your letters.

  4. Open and Read a Letter

    • Click on the desired tax letter to open it. A pop-up window will appear on the right side with the following details:
      • Short description of the reason for the letter.
      • Action required (if any).
      • General details, such as:
        • Country of origin
        • Date received
        • Main reason for the letter

  5. Download the Full Letter

    • Click on the blue-marked letter name under Original Letter to download the complete version of the document.

What Should I Do If I Receive a Tax Letter?

  1. Check the Letter

    • Follow the steps above to review the tax letter and understand its purpose.

  2. Contact Support If Needed

    • For additional information about the letter, contact your Account Manager at support@hellotax.com.

  3. Request Additional Assistance

    • If further actions or communications with the Tax Authorities are needed, our accountants can assist. Please note that additional charges may apply for these extra services.

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