We appreciate your business and value your feedback. If you are considering canceling due to any issues we could improve on, we would love the opportunity to address your concerns and enhance our service. Please feel free to reach out before making a final decision.

7-Day Money-Back Guarantee

• If you cancel your new subscription within 7 days of purchase, you will receive a full refund with no penalties.
• After this period, our standard cancellation policies apply.

Cancellation Policy

Monthly Subscriptions

• Monthly subscriptions require at least one full calendar month notice for cancellation.
• Example: If you request cancellation on May 18, your cancellation will take effect at the end of June. You will be charged on June 1 for the final month, and your subscription will end on June 30.
• To cancel, please contact your Account Manager.

Yearly Subscriptions

• Yearly subscriptions can only be canceled at the point of renewal.
• To avoid automatic renewal, send a non-renewal request to your Account Manager at least one full calendar month before the renewal date.
• Your Account Manager will process the request and confirm once completed.

Exceptions

• In special cases, a yearly subscription can be switched to a monthly subscription to allow cancellation under the monthly subscription terms.
• If this option is chosen, the price difference between the yearly and monthly fees will be charged retroactively for the past months of the subscription.

For further assistance, please contact your Account Manager or reach out to us at support@hellotax.com.